• kenburns1
    Scalable Telephony
    For Enterprise Call Centers
  • kenburns1
    Enterprise-Grade CPaaS
    Secure, scalable, reliable

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Ampersand provides a highly scalable VoIP telephony platform with sophisticated call analytics to its enterprise call center customers, resulting in reliable performance, low costs, and accurate results.

Kaliope Telephony Product Suite

  • Kaliope System Software Modules
    • Kaliope Telephony Engine
    • Kaliope Call Manager
    • Kaliope IVR
    • Kaliope Detect
    • Kaliope Speak
  • Kaliope Contact Manager
  • Kaliope Monitor

Over the last decade we have developed and deployed the Kaliope® telephony software suite to create VoIP-based solutions that enhance the infrastructure of enterprise call centers. The Kaliope software suite provides a SIP (session initiation protocol) telephony platform that customers use to construct inbound ACDs (automatic call distributors), outbound dialers, and IVRs (interactive voice response systems) which are reliable, economical, and scalable. We support Kaliope customers with implementation, integration, and professional services.

The Kaliope product suite is always evolving and improving. Our team is constantly striving to take advantage of the expanding capabilities of today’s processors, networking components, and cloud services. We work with customers to keep their communications systems current with advances in technology, while always maintaining an enterprise-class stable platform.

There are compelling reasons for enterprises to transition to VoIP systems. Commodity pricing of hardware and converged data and voice networks reduces both capital expenditures and operational costs. SIP-based calls have increased flexibility in routing, origination, and termination, allowing geographically diverse centers to more effectively manage their traffic. Ampersand was an early pioneer of such conversions, migrating our first major call center and moving 7 billion annual minutes to VoIP in 2004. We are experts at helping our customers make these transitions.

Copyright © 2018 Ampersand, Inc. Kaliope is a trademark of Ampersand, Inc., registered in the U.S. Patent and Trademark Office.     PO Box 670 • Carlisle, MA 01741