Nicholas Paine joins Board of Advisors

    November 2017

    Ampersand strengthened its Board of Advisors with the addition of Nicholas Paine

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    Ampersand awarded U.S. patent for digitized audio signal identification

    July 2017

    Technology matches pattern in a digital audio stream to known recordings, enabling contact centers to uniquely identify and accurately disposition outbound calls

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    Ampersand adds Jay Rogers to its engineering group

    May 2017

    Ampersand is growing its team, with the latest addition of Jay Rogers to the engineering group.

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    Ampersand, Inc. Joins the UMass Lowell Innovation Hub

    February 2017

    Ampersand moves to UMass Lowell Innovation Hub, accessing comprehensive services, programs, and opportunities to accommodate growth.

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    Ampersand Deploys Cloud-Based Telephony Platform With Ontario Systems

    December 2016

    Kaliope Cloud delivers full-featured CPaaS REST API and more to Ontario Systems’ industry-leading contact management solution

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    Ampersand CEO to Keynote at NY Real Time Web Solutions Conference on 8/4/16

    July 2016

    CEO Stephen Smith will present how to scale a secure, cloud-based communication API to 50k simultaneous calls.

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    Glen Gerhard joins Board of Advisors

    June 2016

    Ampersand expanded its breadth of expertise in VoIP telephony solutions with the addition of Glen Gerhard to its Board of Advisors.

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    Ampersand taps EiQ Networks' for SaaS security service solution

    May 2016

    Ampersand selects EiQ Network's SOCVue hybrid Saas security services.

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    Ampersand establishes Board of Advisors

    February 2016

    Ampersand, provider of VoIP-based solutions that transform the infrastructure of enterprise call centers, announced the formation of its Board of Advisors. Each of its Board members brings a wealth of experience and professional achievement across the high-technology industry.

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    Kaliope Cloud enters Alpha Test

    November 2015

    Ampersand’s Kaliope Cloud Software as a Service (SaaS) version of the flagship Kaliope product has entered Alpha test.

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    Say Hello at these upcoming 2015 events

    May 2015

    2015 industry events we're attending in the next six months, please say hello or contact us if you'd like to meet with us.

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    Ampersand reaches milestone in Kaliope deployments

    March 2015

    Ampersand’s Kaliope software suite now powers more than 50 U.S. call centers representing 2,000 agents and over 8 million minutes of calls per month, primarily in Accounts Receivable Management and Revenue Cycle Management.

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    Howie Cheney Joins Ampersand As COO

    January 2015

    Ampersand, Inc. is pleased to announce the appointment of Howie Cheney to the position of Chief Operating Officer (COO). Howie’s strong background in operations management comes from serving in a variety of technical, management and C-level positions at several Massachusetts companies over the past twenty-five years. Prior to joining Ampersand, Howie was CIO and VP of Information Technology for Sterling Autobody, a nationwide chain of auto-body shops owned by AllState.

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    Ampersand President/CEO Steve Smith Named a Panelist at Ontario Systems’ PowerUP User Conference

    October 2014

    Ampersand CEO Steve Smith has been invited to join a panel of industry visionaries at Ontario Systems’ PowerUP Conference in October. Steve will serve on the speaker panel with Ontario Systems CTO Michael Wolfe, American Enterprise Institute Fellow Bret Swanson, and InterSystems Technology Architect Mark Bolinsky.

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    Ampersand Releases Version 1.2 of Kaliope Telephony Software

    November 2013

    Ampersand has released version 1.2 of the Kaliope Suite of Telephony Software, offering numerous improvements. Ampersand CEO Steve Smith: “With Kaliope version 1.2, we’ve taken a significant step towards improving and standardizing the installation and management of our software products, as well as professionalizing our documentation. It’s another part of our journey, from our roots in building internal tools and custom software, to providing a generic product that is usable off the shelf by a variety of customers.”

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