July 2017Technology matches pattern in a digital audio stream to known recordings, enabling contact centers to uniquely identify and accurately disposition outbound calls
May 2017Ampersand is growing its team, with the latest addition of Jay Rogers to the engineering group.
February 2017Ampersand moves to UMass Lowell Innovation Hub, accessing comprehensive services, programs, and opportunities to accommodate growth.
December 2016Kaliope Cloud delivers full-featured CPaaS REST API and more to Ontario Systems’ industry-leading contact management solution
July 2016CEO Stephen Smith will present how to scale a secure, cloud-based communication API to 50k simultaneous calls.
June 2016Ampersand expanded its breadth of expertise in VoIP telephony solutions with the addition of Glen Gerhard to its Board of Advisors.
May 2016Ampersand selects EiQ Network's SOCVue hybrid Saas security services.
February 2016Ampersand, provider of VoIP-based solutions that transform the infrastructure of enterprise call centers, announced the formation of its Board of Advisors. Each of its Board members brings a wealth of experience and professional achievement across the high-technology industry.
November 2015Ampersand’s Kaliope Cloud Software as a Service (SaaS) version of the flagship Kaliope product has entered Alpha test.
May 20152015 industry events we're attending in the next six months, please say hello or contact us if you'd like to meet with us.
March 2015Ampersand’s Kaliope software suite now powers more than 50 U.S. call centers representing 2,000 agents and over 8 million minutes of calls per month, primarily in Accounts Receivable Management and Revenue Cycle Management.
January 2015Ampersand, Inc. is pleased to announce the appointment of Howie Cheney to the position of Chief Operating Officer (COO). Howie’s strong background in operations management comes from serving in a variety of technical, management and C-level positions at several Massachusetts companies over the past twenty-five years. Prior to joining Ampersand, Howie was CIO and VP of Information Technology for Sterling Autobody, a nationwide chain of auto-body shops owned by AllState.
October 2014Ampersand CEO Steve Smith has been invited to join a panel of industry visionaries at Ontario Systems’ PowerUP Conference in October. Steve will serve on the speaker panel with Ontario Systems CTO Michael Wolfe, American Enterprise Institute Fellow Bret Swanson, and InterSystems Technology Architect Mark Bolinsky.
November 2013Ampersand has released version 1.2 of the Kaliope Suite of Telephony Software, offering numerous improvements. Ampersand CEO Steve Smith: “With Kaliope version 1.2, we’ve taken a significant step towards improving and standardizing the installation and management of our software products, as well as professionalizing our documentation. It’s another part of our journey, from our roots in building internal tools and custom software, to providing a generic product that is usable off the shelf by a variety of customers.”