Ampersand Deploys Cloud-Based Telephony Platform With Ontario Systems

December 2016

Kaliope Cloud offers a cost-efficient solution for end customers to completely outsource their telephony needs. The REST API provides full control over inbound and outbound calls, conferencing of call legs, call recording, media control, and VXML scripting. Ampersand manages and ensures highly-available performance across carriers, networks, and servers. Ontario Systems is a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) software and services provider. Initial implementation at the company’s customer sites represents over 100 call center agents placing 100k to 150k calls daily through Kaliope Cloud.

“Contact Savvy 2.0 encompasses the most powerful collection of telephony solutions available in our industry today,” said Rip Harris, Product Management Director at Ontario Systems. “Ampersand’s proven VoIP expertise has been a key component of our value chain, and with Kaliope Cloud they’ve raised the bar even higher. Running Contact Savvy on Ampersand’s world- class telephony service allows us to focus on our core applications and our customers’ success.”

“Kaliope Cloud provides a highly secure and reliable platform that scales to serve our customers’ needs,” said Stephen Smith, CEO of Ampersand. “Ontario Systems is a trusted industry leader and long-time customer, and after extensive Alpha and Beta testing we’re very pleased to be live with Contact Savvy 2.0.”

About Ampersand
Ampersand is a provider of highly scalable VoIP telephony platform solutions and sophisticated call analytics that transform enterprise call centers with reliable performance, low costs, and accurate results. The Kaliope software suite powers more than 50 U.S. call centers representing 2,000 agents and over 10 million minutes of calls per month in regulated industries including Accounts Receivable Management and Healthcare Revenue Cycle Management.  www.ampersand.cloud

About Ontario Systems
Ontario Systems, LLC is a leading provider of revenue cycle management (RCM) and accounts receivable management (ARM) software, services and solutions to the ARM, healthcare and government industries. Established in 1980 and headquartered in Muncie, Ind., Ontario Systems also has a location in Vancouver, Wash., and employees in 27 states. Ontario Systems offers a full portfolio of software, services and business process expertise, including product brands such as Artiva RM™, Artiva HC™, Contact Savvy®, and RevQ. Ontario Systems customers include eight of the 10 largest ARM companies and five of the 15 largest hospital networks in the U.S. With Ontario Systems’ solutions, hospital network customers actively manage over $40 billion in receivables collectively.  www.ontariosystems.com

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